Sizing, repairs, orders, wholesale or a pair you cannot find anywhere else – write to us and a person in the workshop will answer, usually the same working day.
Registered office
[COMPANY NAME]
[REGISTERED ADDRESS]
Company details are held on the public register.
Email
Support and sizing: [SUPPORT EMAIL]
Privacy and data requests use the address in our privacy policy.
Response time
Monday to Friday, 09:00–17:00 GMT.
Orders placed before 13:00 are normally dispatched the same day.
SEND A MESSAGE
Tell us what you need
Include your usual shoe size, the brand you wear most and where it rubs. That is enough for us to recommend a size rather than guess at one.
Before you write
Damaged or wrong-size order? Include the order number from your confirmation email and a photo. We can usually resolve it without a return.
Repairs: send a photo of the sole and the upper so we can quote a resole before you post anything.
Wholesale and press: mention it in the subject line and we will route it to the right person.
POPULAR RIGHT NOW
What people are buying
If your question is really about which pair to start with, these are the ones that go first.
Select options
This product has multiple variants. The options may be chosen on the product page
COMMON QUESTIONS
Answered before you ask
Don't see your email address or company details?
This store is being set up: the registered company name, postal address and mailboxes are still placeholders and will be replaced before the shop goes live. Nothing you send now is read by anyone.
How do I know which size to order?
Our lasts run true to standard UK sizing with a slightly roomier toe box. If you are between sizes, take the smaller one and let the leather give - or send us your measurements and we will decide for you.
Do you ship outside the US?
Yes. We ship worldwide; duties and import taxes are calculated at checkout where the destination is supported, so the price you see is the price you pay.
Can a worn pair be repaired and sent back?
Welted and blake-stitched soles can be cut away and replaced. A resole typically costs between $85 and $140 depending on the sole unit, including return postage.
What is your returns window?
30 days from delivery, in unworn condition with the original box. Exchanges for a different size are free within the US.
